FAQ

Does Saboriza ship to all of the United States?

Yes! We reach the entire territory of the United States, including Alaska, Hawaii and Puerto Rico

Do I need to register and/or log in to the website to place an order?

It is not necessary, however, it is preferable that you register the first time so we can archive your account in a secure and convenient manner for future use. Then you only need to log in when you go shopping.

Is my online order secure?

Absolutely. We are a secure site certified with an SSL by Network Solutions. This means that all information that passes between your mobile device or computer and our website is encrypted and secure. We process payments using Stripe, a company that exceeds the strictest industry standards for security.

Can I order online for local pickup without paying for shipping?

You can schedule pickup at the end of check out.

If I have already placed my order, can I edit it later?

For sure yes! Please contact us before you receive notification that your shipment has been packed, after that you will not be able to change your order as our team will have already processed it. In exceptional cases you can call or email us to make changes and we will do our best to accommodate your needs.

When will my card be charged?

Your credit card or selected payment method will be charged after the order is processed.

How will I receive my products?

The products are packaged with great care and high quality standards so that they are received in excellent conditions. Those that require maintaining cold temperatures are placed in refrigerated boxes insulated with refrigerant materials. Otherwise, they are placed in traditional boxes.

Do I need to be home for delivery?

It is recommended that someone be at home on the day of delivery, so that the products are stored and maintain the required temperature conditions.

Is there an estimated time I can expect my order on the day of delivery?

Because the number of stops per delivery route varies, it is not possible to provide you with an estimated delivery time. We recommend you track it with the tracking number on the shipping provider's platform.

Do I need to be home for delivery?

If you're not home, UPS will leave your order in one of our insulated cooler boxes outside your door. Please make sure someone is home on delivery day.

How do we package the products at the time of shipment?

For UPS Home Delivery when refrigeration is required we use two-inch insulated boxes with ice packs or dry ice to keep products cold for up to 3 days. Otherwise we will send it in traditional boxes. Our packages are handled with extreme care by the Saboriza team. Since we must use UPS to offer the convenience of home delivery, there is a certain point at which handling is simply out of our control and in the hands of UPS personnel. This means that there is a possibility of occasional damage to the product. We apologize in advance for any inconvenience that the handling incident may cause and assure you that we will always take the necessary steps to immediately provide a full refund for the affected product.

I live locally, can I order online for local pickup without having to pay for shipping?

Clear! You can pay at the time of pickup with the following payment options, Cash, Visa, MasterCard, American Express or EBT (in store only).

On my delivery day, is there a certain time of day I can expect the order?

It is difficult for us to guarantee a certain time of day as the number of stops per delivery route varies. However, remember that you do not need to be home to receive delivery. You just have to keep in mind that refrigerated products need to be attended to as soon as possible. To discuss special circumstances, please contact us!